How We Protect Your Privacy
Six core pillars of personal data protection on the maju33 platform.
High-Level Encryption
All data transmitted between your device and maju33 servers is protected by 256-bit SSL encryption — the same standard used by leading financial institutions.
Strict Access Controls
Your personal data is accessible only by authorised staff who require the information to directly process your services.
No Data Sales
Maju33 does not sell, rent, or disclose your personal information to advertisers or third parties without your explicit consent.
24/7 Monitoring
Our security systems operate around the clock to detect and prevent any unauthorised access attempts or data breaches.
Control in Your Hands
You may request access to, correction of, or deletion of your personal data at any time through our customer support channels, available 24 hours a day.
Full Compliance
Maju33's privacy policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards.
At maju33, we understand how important privacy is in today's digital age, especially when it involves online gaming platforms that handle financial and personal information. This Privacy Policy document transparently explains how we collect, process, store, and protect your personal data as a user of our platform.
By registering and using maju33's services, you give us your consent to process your personal data as described in this policy. If you disagree with any part of this policy, please contact our support team before continuing to use the platform.
This policy applies to all users of the maju33 website, mobile app, and any other digital services operated under the maju33 brand.
1Information We Collect
Maju33 collects various types of information to ensure we can provide a secure, efficient, and personalized service for every player. Below are the main categories of data we collect:
Registration & Identity Information
- Full name as it appears on your official identification document.
- National identification number (MyKad) or passport number.
- Date of birth for age verification.
- Active email address and mobile phone number.
- Permanent residential address.
Financial Information
- Registered bank account number and bank name.
- Deposit and withdrawal transaction details.
- Wagering records and win history.
- Digital wallet information (Touch 'n Go eWallet, GrabPay, Boost) if used.
Technical & Usage Information
- IP address and approximate geographic location.
- Device type, operating system, and browser version.
- Login session data including time and duration of use.
- Pages visited and interaction patterns within the platform.
KYC Verification Documents
- Digital copy of your national ID or passport.
- Recent bank statement or utility bill as proof of address.
- Selfie or facial photo for live identity verification purposes.
We only collect information that is strictly necessary to provide our services and meet legal compliance requirements. No excess data is collected beyond this scope.
2How We Use Your Data
Every piece of information we collect is used for clear and legitimate purposes. Below is a summary table of data usage purposes:
| Purpose of Use | Types of Data Involved | Legal Basis |
|---|---|---|
| Identity verification & KYC | Name, IC, KYC documents | Legal obligations |
| Financial transaction processing | Bank details and transaction history. | Contract performance |
| Account communication delivery | Email, phone number | Legitimate interests |
| Promotion & Bonus Delivery | Email, gaming patterns | User consent |
| Fraud prevention & AML | All related data | Legal obligations |
| Platform improvements | Technical & Usage Data | Legitimate interests |
We will not use your data for any purpose other than those stated above without obtaining your renewed consent beforehand. You may withdraw consent for promotional communications at any time through your account settings.
3Information Sharing with Third Parties
Maju33 does not sell your personal data to any third party. However, in certain situations, we may need to share your information with the following parties:
- Payment service providers: Banking institutions, digital wallet operators, and payment processors involved in your deposit and withdrawal transactions.
- KYC service providers: An integrated third-party identity verification platform that helps us authenticate your documents.
- Game software providers: Game development companies that need to receive minimal data to technically operate a game session.
- Regulatory authority: Licensing authorities and law enforcement agencies when required by law or court order.
- Auditing company: Independent audit firms that review our financial records and operations for compliance purposes.
All third parties that receive your data are bound by strict confidentiality agreements and are only permitted to process that data for the specified purposes. We ensure every third-party partner meets data protection standards equal to or higher than those of maju33.
Our Commitment: maju33 has never and will never share your personal data with advertising companies, data brokers, or any party unrelated to the operation of our services.
4Data Storage & Security
All your personal data is stored on secure servers with multiple layers of protection. The maju33 security infrastructure includes:
- Data encryption during transmission: TLS 1.3 protocol is used for all communications between the server and your device.
- Data encryption during storage: All sensitive data is encrypted using AES-256 before being stored in the database.
- Two-factor authentication (2FA): An additional security layer for account login that protects against unauthorized access.
- Firewall and intrusion detection systems: Real-time network traffic monitoring to detect and prevent cyber threats.
- Periodic data backups: Data is regularly backed up to isolated locations to ensure recovery in the event of a system failure.
- Role-based access controls: Only staff with a legitimate business need are granted access to your personal data.
Data Retention Period: maju33 retains your personal data for as long as your account is active and for up to 7 years after account closure, in accordance with Malaysia's legal requirements for financial record retention. After this period, data will be securely deleted.
Industry-Grade Security Infrastructure
Maju33 servers are hosted in certified data centers compliant with ISO/IEC 27001 — the international standard for information security management. This means your data is protected by the same systems trusted by global financial institutions.
5Cookies & Tracking Technologies
The maju33 website and app use cookies and similar tracking technologies to enhance your user experience. Below are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login session verification and account security. These cookies cannot be disabled.
- Performance Cookies: Collecting information on how you interact with the platform to help us identify areas for improvement.
- Functional Cookies: Saving your preferences such as language, display theme, and other settings so you do not need to reconfigure them each time you log in.
- Analytics Cookies: Aggregated data used to understand overall usage patterns for product development purposes.
You can manage your cookie settings through your browser settings. Disabling certain cookies may affect some platform features. Session cookies are automatically deleted when you close your browser, while persistent cookies expire after a set period.
6Your Rights Under the PDPA
As a maju33 player, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA):
Right of Access
Requesting a copy of the personal data we hold about you.
Right to Rectification
Requesting correction of inaccurate or incomplete data.
Right to Erasure
Requesting data deletion when it is no longer legally required.
Right to Object
Objecting to data processing for direct marketing purposes.
Right to Restriction
Requesting restriction of data processing under certain circumstances.
Right to Portability
Receiving your data in a machine-readable format.
To submit any request relating to the above rights, please contact the maju33 support team via 24/7 live chat. We will process your request within 14 working days and notify you of the decision or action taken.
7Children's Data Protection
Maju33 is a gaming platform that exclusively for users aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18.
Should we find that personal data of a child has been collected unintentionally, we will immediately take the following steps:
- Closing the account in question immediately.
- Deleting all related data from our systems.
- Reversing any related financial transactions.
- Notifying parents or guardians if their contact information is available.
If you believe a minor has registered an account on maju33 without proper authorization, please contact us immediately so that prompt action can be taken.
Parents and guardians are encouraged to monitor their children's online activities. maju33 uses multi-layered age verification during registration to ensure only adult users are permitted.
8Third-Party Service Links
The maju33 platform may include integrations with third-party services such as game providers, payment systems, and analytics tools. Each of these services has its own privacy policy governing how they handle your data.
Maju33 is not responsible for the privacy practices of third-party services involved in delivering platform functionality. We encourage you to read the privacy policy of each service you use directly. However, we only work with third parties that have a strong track record in data protection and comply with industry standards.
9International Data Transfers
In certain situations, your personal data may be processed or stored outside Malaysia — for example, when using cloud computing services or international game providers. When such transfers occur, maju33 ensures:
- Data recipients are located in countries with an equivalent or higher level of data protection.
- Standard data transfer agreements are used to protect your rights.
- Data transfers occur only for operationally necessary purposes and do not exceed the scope stated in this policy.
- We maintain full accountability over your data even after transfer to international third parties.
For more information on international data transfers involving your account, please contact our support team.
10Privacy Policy Amendments
Maju33 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, the latest legal requirements, or service improvements. Any significant amendments will be communicated to you via:
- In-platform notification during your next login session.
- Email sent to the address registered on your account.
- Announcements printed on the maju33 website homepage.
The "Updated" date shown at the top of this page indicates the date of the latest amendment. Continued use of the platform after the amendment's effective date constitutes acceptance of the updated terms. If you do not agree with the amendments, you have the right to request account closure and a refund of any valid balance.
11Contact Us Regarding Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how maju33 handles your personal data, our team is ready to assist:
- 24/7 Live Chat: The fastest way to get an immediate response — available directly within the platform.
- Support Email: [email protected] — for written enquiries requiring documentation.
- Response Time: We aim to respond to all privacy-related inquiries within 3 business days.
For complaints that cannot be resolved through our internal channels, you have the right to submit a complaint to Malaysia's Department of Personal Data Protection (JPDP), the official regulatory body under the Personal Data Protection Act 2010.
Dedicated Privacy Support
The maju33 support team is specially trained to handle privacy and data protection inquiries. We are committed to providing transparent, clear, and timely responses to every query you raise.